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The player from Japan had $32,000 confiscated by Casino-X after he had fulfilled the bonus conditions. The player had faced a demanding KYC process ジョイカジノ, which had involved three months’ worth of pay slips and a video call. Despite his compliance, the player’s account was frozen, the funds were confiscated, and the casino provided no clear reason for this action. After our team had contacted the casino, it was discovered that the penalty had been applied in error.
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The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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